Recent events in the global shipping landscape have underscored the crucial importance of secure and reliable logistics services. On March 26th, 2024, a Singapore-flagged vessel struck a major bridge, causing it to collapse and sending cars and possibly up to 20 individuals plummeting into the river below. Furthermore, another incident at Turkey’s Evyap Port, involving the Hong Kong-flagged vessel Yang Ming Marine Transport Corporation highlighted shipping risks. The YM Witness collided with one of the cranes during docking, causing three out of four cranes to fall. Although such incidents are rare, they emphasize the importance of secure and reliable logistics cargo shipping services.
Specifically, between 2014 and 2022, the European Maritime Safety Agency (EMSA) reported 23,814 marine casualties, averaging 2,646 annually. In 2022 alone, 2,510 marine casualties were reported, involving about 290,000 ships and over 7,000 injuries. AGCS analysis shows rising cargo claims due to maritime incidents, natural disasters, cyber-attacks, and the Covid-19 pandemic causing major shipping delays.
When unexpected incidents occur, freight forwarders play a crucial role, despite the primary responsibility lying with port authorities. Cargo2U shares how we support shippers and consignees during challenging times.
Firstly, upon being notified of the accident, shippers and consignees often struggle to assess cargo damage and its impact on operations. At Cargo2U, we will promptly take action to assess the situation and determine the extent of damage to our customer’s cargo. This process involves engaging with port authorities, vessel operators, and relevant stakeholders to gather accurate information and evaluate the impact on the shipments in question.
In the event of an accident, the involvement of multiple stakeholders and the challenges of different time zones and geographical areas can lead to information being lost in the process.
It is crucial to maintain open communication channels with customers during such incidents. Based on our experience dealing with these accidents, as a reliable freight forwarder in Malaysia, we are always committed to helping our customers by ensuring transparent and timely communication, offering regular updates on the situation and the status of the cargo. Therefore, transparency and clear communication play a vital role in reassuring customers and keeping them informed throughout the process.
Shippers often face challenges in accurately documenting and substantiating the damage to their cargo for insurance claims, including gathering the necessary evidence and navigating complex documentation requirements.
Thus, our experienced team will assist you in documenting the damage thoroughly, gathering evidence such as photos, inspection reports, and any other relevant documentation required for filing insurance claims or pursuing compensation for the damages incurred, ensuring a smooth claims process for you.
Replacing damaged cargo takes time and can significantly impact business operations, leading to additional resources, delays, and unexpected costs.
By leveraging our extensive network of carriers, we organize alternative shipping solutions tailored to your needs. This may involve expedited shipping services or rerouting cargo through different ports, ensuring minimal disruption to the supply chain and timely delivery of goods.
Say goodbye to frustrating interactions with unreliable service providers. At Cargo2U, we prioritize your satisfaction and peace of mind above all else. Our dedicated customer support team is always reachable and ready to assist you. We understand your pain points and remain committed to addressing your concerns, answering your questions, and providing the necessary assistance during incidents. By doing so, you will feel supported and reassured during challenging times, fostering stronger relationships and trust.
In conclusion, unexpected cargo issues can pose significant challenges, and the role of freight forwarders is pivotal in mitigating their impact. As one of the top 10 Freight forwarding companies in Malaysia, you can always count on Cargo2u for such unexpected incidents. Cargo2U’s comprehensive support mechanisms ensure customers are well-served during unexpected cargo issues, emphasizing the importance of choosing a reliable logistics partner for ocean freight operations in Malaysia.
